How we handle privacy and data

1. Information we collect

1.1 Information you provide

When you create an account or use the Service, we may ask for or receive the following categories of information:

• Personal identity: your given name, family name and birth date.
• Contact details: your email address, phone number and residential address.
• Financial details: broker API credentials with read-only or execution access, investment preferences and risk parameters. We do not store complete broker passwords or full payment-card numbers.
• Profile information: your username, selected strategies and notification preferences.
• Communications: messages you send through support channels or email.

1.2 Information collected automatically

Certain technical information is generated automatically when you use the Service:

• IP address, browser type and version, and operating system.
• Pages viewed, features used, time spent on the site and clickstream activity.
• Device identifiers and mobile advertising identifiers where applicable.
• Cookie and tracking details (see our Cookie Policy).

1.3 Information from third parties

Data may be provided by identity-verification firms, fraud-prevention services and analytics partners. We may combine these records with information already held to strengthen reliability and security.

2. Uses of information

Collected information may be used to:

• Create, manage and support your account and provide the Service.
• Send and execute trading signals or automated orders through connected brokers.
• Personalize your experience and present relevant market information.
• Deliver service communications, including confirmations, trading notices and security warnings.
• Provide marketing communications when you consent or applicable law allows.
• Detect, investigate and prevent fraud or other prohibited activity.
• Fulfil legal and regulatory obligations.
• Develop, test and improve Service features using aggregated and anonymized data.

3. Legal bases for EEA and UK users

For individuals in the European Economic Area or the United Kingdom, personal data is processed on the following legal bases:

• Contract necessity: to provide the Service requested during registration.
• Legitimate interests: such as maintaining security, identifying fraud and improving the product.
• Legal obligation: including duties arising under financial and tax legislation.
• Consent: for marketing communications and optional cookies, which you can withdraw at any time.

4. When information is shared

We do not sell personal information. It may be shared with:

• Service providers: cloud hosting, email, analytics and support suppliers that are contractually required to protect privacy.
• Connected brokers and exchanges: only the API instructions required to execute the strategy you selected.
• Authorities and legal recipients: when law or a court order requires disclosure, or when needed to safeguard our rights.
• Business transactions: in connection with a merger, acquisition or asset sale, provided the successor remains subject to this policy.

5. International data transfers

Requindale serves multiple markets. Your personal data may be processed or stored outside Canada, including in the United States or European Union. Where relevant, suitable contractual protections are used for international transfers.

6. Data retention

We retain personal information while your account is active or as needed to deliver the Service. Following closure, certain records may be kept for up to seven years to satisfy financial regulatory obligations. Aggregated, anonymized analytics may be retained indefinitely.

7. Your privacy rights

Depending on where you live, you may be entitled to:

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information, subject to legal exceptions.
• Object to or restrict certain processing activities.
• Receive your information in a structured, machine-readable form.
• Withdraw consent at any time, without affecting processing already carried out.

To submit a privacy-rights request, email us at . We generally respond within 30 days.

8. Information security

We apply widely accepted safeguards, including TLS 1.3 for information in transit, AES-256 encryption for stored information, multi-factor authentication, role-based access and annual independent penetration testing. No system removes every possible risk. Choose a strong, unique password and enable two-factor authentication.

9. Cookies and related technologies

Cookies and similar tools help run and improve the Service. More information can be found in our Cookie Policy.

10. Children’s privacy

The Service is for individuals aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor has provided data, notify us so we can remove it as soon as reasonably possible.

11. Policy amendments

We may revise this Privacy Policy periodically. Material changes will be communicated on our website or by email. Using the Service after the effective date means you accept the updated policy.

12. Contact details

For privacy enquiries or requests concerning your rights, contact our Data Protection Officer:

• Email:
• Mailing address: Requindale Corporation, 100 King Street West, Toronto, ON M5X 1A9, Canada, United States
• EU representative: Requindale, 100 King Street West, Toronto, ON M5X 1A9, Canada